Privacy Policy

Effective Date: December 1st, 2024

1. Information We Collect

1.1 Personal Information

• Contact Details: Name, email address, phone number, and mailing address.
• Payment Information: Credit card or other payment method details (processed by third-party payment providers; we do not store complete card information).

1.2 Location Data

We collect real-time location information to enable app functionality, such as locating nearby bikes, providing directions to bike return points, and ensuring proper service operation.

1.3 Technical and Usage Data

• Device information (e.g., device model, operating system, unique device identifiers).
• Log data (e.g., app usage, access times, error reports).
• IP address.

1.4 Analytics Data

We use third-party analytics tools to collect anonymized data about app usage patterns and performance to improve our services.

2. How We Use Your Information

• To provide and improve our bike rental services.
• To process payments securely via third-party payment providers.
• To facilitate app functionality, such as locating bikes and return points.
• To ensure compliance with legal obligations.
• To communicate service updates, promotional offers, and request feedback.
• To enhance user experience through analytics and performance insights.
• To comply with safety and operational requirements, including resolving disputes and enforcing our Terms and Conditions.

3. How We Share Your Information

3.1 Service Providers

We work with trusted third parties, including:

• Payment Processors: To securely process transactions.
• Analytics Providers: To analyze app usage and improve functionality.

3.2 Legal and Safety Obligations

We may disclose your information if required by law or if we believe disclosure is necessary to:

• Comply with a legal obligation.
• Protect and defend our rights or property.
• Prevent fraud or other illegal activities.
• Ensure the safety of our users or the public.

3.3 Business Transfers

If AlpenStorage undergoes a merger, acquisition, or sale of assets, your information may be transferred to the successor organization.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Data Security

We implement technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

• Access and Correction: Request access to or correction of your personal information.
• Data Portability: Request a copy of your personal data in a portable format.
• Deletion: Request the deletion of your personal data, subject to legal and operational obligations.
• Opt-Out: Opt-out of promotional communications (you will still receive essential service communications).

7. Third-Party Links

Our app or website may include links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Changes will become effective immediately upon posting. Continued use of our services constitutes your acceptance of the updated policy.

9. Contact Us

Acknowledgment: By using AlpenStorage Bike Rental Service, you acknowledge that you have read, understood, and agree to this Privacy Policy.